Online NDORS FAQs

What requirements will I need to attend the online course?

In order to attend an NDORS online Driver Awareness course, you will need one of the following:
• Computer or laptop
• Tablet
• Mobile phone

All devices must have:
✓ Internet access
✓ Web camera
✓ Microphone
✓ Speakers or headphones
✓ Stable internet connection
✓ Enough battery charge to last the full duration of your course

Photo ID is a requirement of the course, therefore if you do not have any Photo ID, you will need to speak with the Police Force who referred you for the course, prior to the course date.

You will be required to have your camera switched on for the full duration of the course. All delegates will be visible during the course.

I am not confident in using technology, can I have a relative/friend present on the course to assist with this?

Yes, you can have a someone present on the day to help set up your equipment. However, once the equipment is set up, they will need to leave the room. We also have a technical support team on hand who can provide assistance if necessary, you can contact them at onlinecoursesupport@ttc-uk.com.

Is there anything I should do in preparation for the course?

Yes. We do recommend you download and test zoom in advance of your course time to avoid any last-minute hiccups. Refer to your confirmation email for details on how to do this.

I cannot find the email; how can I find the link to access the course on zoom?

You can log back into the online portal https://offer.ndors.org.uk/ where you will be re-directed to your dashboard.  Here you will be able to find the course link.

Alternatively, you can contact us at coursebooking@ttc-uk.com, where you can organise to have your joining instructions resent.

Will there be a test during the online course?

There is no specific test, however you are required to engage fully throughout the online course as instructed by the trainer in order to successfully complete the course.

I am having trouble logging in and connecting?

Please refer to the zoom guidance document contained within your confirmation email, or by clicking the button below:

Zoom Support

How will I know I have connected to the course correctly?

You will receive the joining instructions within 24 hours of your course date. Once you have used the login details you will be presented with a screen to confirm you are in the virtual waiting room. The trainer will complete ID checks on an individual basis, and this can take between 10-20 minutes to complete.

If my equipment fails part-way through the course, will I be able to rebook?

Yes, you will have the opportunity to rebook which will be subject to availability before your completion date and a re-arrangement fee will be applicable.

I do not have childcare provision - can I still attend the online course?

In order for you to concentrate and engage fully, it is a requirement to be able to complete the course in a quiet space with no distractions. We are offering several courses throughout the day, so maybe consider the best time slot that would match your needs. Ultimately if you cannot attend and complete the course, then one of the other prosecution options will need to be considered.

What happens if I cannot complete the course before my deadline?

As this is an alternative to prosecution, you will have to choose one of the other available options from your Police offer letter.

Can I revert to attending this course online even though I have already paid the fine to the police?

Unfortunately, not. Once the Conditional Offer has been processed by the police, it is not possible to change it.

Can I have an interpreter with me on the course?

Yes. Please ensure you supply their name beforehand.  For more information about using an interpreter, click the button below.

Using an Interpreter

Our Online Driver Awareness Courses do have the provision of English subtitles. If you require the use of subtitles you should inform TTC in advance of your
course.  

What happens if I do not or cannot attend my course?

You can rebook your course which will be subject to course availability before your completion date. Please
refer to your terms and conditions for details regarding rebooking fees.

Can I attend a classroom-based course?

We do have a limited number of classroom courses available. Spaces are limited and may not be available in all areas.

Client confidentiality

Protecting the confidentiality of our clients is of the upmost importance, therefore you must ensure that nobody other than the course participant can view your screen. You must attend the online course in a private room with your screen facing a wall to prevent anyone other than yourself from hearing and seeing the course content.

Mobile devices

Unless you are using the device to participate in the course, mobile phones are not allowed to be used during a course. They should be switched off throughout although you can use them during the scheduled breaks.

The same goes for iPads or other communication tools. These policies are applied so that the courses can take place without the disruption of active mobile phones or other devices. If you are using a smartphone or tablet to attend the course, then you will need to activate ‘do not disturb’ from the device settings.

GDPR and copyright

The filming and/or recording or reproduction or posting on social media of any part of a course is strictly prohibited as this infringes data protection laws and privacy of other delegates.

Anyone using a mobile phone, or any other recording equipment, is liable to be excluded from taking any further part in the course and the case will be referred back to the police who will normally institute criminal proceedings for the original offence.

Book your course online