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Environmental, Social & Corporate Governance

Supporting Environmental, Social & Corporate Governance across our business.

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Annual ESG report

Annual ESG Highlight Report

TTC Group is proud to publish our annual Environmental, Social & Corporate Governance (ESG) highlight report, demonstrating our commitments, achievements and performance in managing our ESG impact.

Theme One: Our Business Ethos

TTC is committed to improving road safety by empowering people through education and ultimately changing behaviour.

Our capabilities and services are driven by the needs of today’s businesses and wider social aims to improve the well-being and safety of all road users.

Driven by quality, which is central to our client solutions, we are fully compliant with a comprehensive range of internationally recognised Quality Management Systems, all accredited by The British Standards Institute (BSI).

Managing compliance for business

Theme Two: Our People

We are committed to providing an inclusive working environment where everyone feels valued and respected. We recognise people from different backgrounds, experiences and abilities can bring fresh ideas and innovations to improve our working practices and business, particularly towards offering a service provision to our customers and clients that meets a diverse range of needs.

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We provide a secure and safe environment for our people to work and support our staff with a health and wellbeing programme.

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Our people are frequently consulted and the feedback is used to provide support, training and development.

Theme Three: Caring for our Customers

We set clear standards of service and regularly review and improve performance. We operate in an ethical manner, treating customers, employees and suppliers as we would like to be treated.

Our Treating Customers Fairly policy and formalised Complaints procedure ensures that customer queries, requests and complaints are timely and efficiently dealt with in order to resolve complaints first time.

TTC’s products and services are:

  • Simple, transparent and easily understood by customers
  • Free from onerous terms and hidden features
  • Designed to establish and meet customer’s needs
  • Reviewed on a regular basis to ensure continued customer satisfaction
Award winning social value

Theme Four: Supporting our Local Communities

As a national road safety training provider, we improve the skills of over 500,000 people each year, helping those that we deliver training to, to develop their skills and stay safe, whether they be a vulnerable road user, a child learning to balance and ride, a newly qualified, young driver, or a driver that has broken a road traffic law through making poor decisions.

TTC Group’s Corporate Social Responsibility (CSR) policy and strategy encourages our employees to support a range of charities through volunteering, fundraising as well as nominating local and national charities to benefit from charitable donations. We generate average annual charitable contributions of more than £10,000.

Investing in local communities

Theme Five: Our Planet

“There is no planet B”

TTC continually look at ways to reduce our impact on the environment through a number of initiatives. This runs alongside our commitments to environmental legislation and regulations, detailed within our BSI ISO:14001 Environmental Management System.

We have measures in place to ensure that those organisations that form part of our supply chain performing a supplier analysis prior to purchase to ensure that we use suppliers who have a demonstrated commitment to reducing their environmental impact.

Wherever possible, we aim to use local suppliers in order to reduce the volume of delivery miles and lower our suppliers carbon footprint.

carbon neutral business

Theme Six: Technology

TTC see investment in technology as a significant priority in ensuring the ongoing sustainability of our business.

Technology also empowers our organisation to best manage cyber security, ensuring the security of our networks and data.

Remote working technologies and the transition to cloud-based hosting of infrastructure contribute towards our environmental management strategy for reducing our carbon emissions.

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