Privacy Policy

Privacy and GDPR complaince

This privacy policy explains how the TTC Group processes any personal data that you give us or we collect about you. It applies to products and services where your personal data is processed.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy. This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

What we collect
We may collect the following information:

  • Full name
  • Contact information including address, phone number and email address
  • Date of birth
  • Driving licence number
  • Records of your contact and our communication with you such as phone calls and emails
  • Vehicle information such as make, model, age,  tax and MOT status
  • Vehicle telematics and information about your driving behaviour and incident history (including risk assessment information) and driver training history
  • Vehicle and driver insurance information
  • Information gathered from driving licence checks, such as entitlements and endorsements
  • Information about any medical conditions or your health if you have special requirements to assist us in providing a service to you

What we do with the information we gather?
We require your information to understand your needs and provide you with a better service. In particular we may use your information for: 

  • Processing a service which you may have been offered by the police or by a magistrates court
  • Undertaking a driving licence check or other driving compliance check on behalf of your employer
  • Undertake an online driver risk assessment on behalf of your employer to identify risks to your safety
  • Assessing your eligibility to undertake one of our training schemes
  • Contacting you by phone, email or SMS in relation to services that are relevant to your enquiry
  • Tailoring our services to fit your specific requirements
  • Improving our products and services
  • Customising our website according to your interests
  • Contacting you via our MailChimp account that provides us with email marketing services
  • Quality and monitoring purposes such as your recorded voice calls for the purpose of ensuring that we continually improve the service that we offer and for our staff training requirements
  • Meeting our legal, contractual and regulatory obligations and requirements

Who is your information shared with?
In order to attend a course, your information will be shared with our course trainers for identification checking purposes and to ensure we deliver appropriate services.

We may use third party suppliers to assist in our service delivery, but will do so with the assurances that those suppliers are compliant with EU legislation and are EU-U.S Privacy Shield compliant. In all instances, we will take into account the nature of the information we are transferring, and the level of protection provided by those processors.

We may disclose some or all of the information collected from you if required to do so by law or other legally binding obligation.

Lawfulness of processing
We will only process your data if we can demonstrate that we meet at least one of the six lawful bases for processing.

For each of our data assets, we document which of the lawful grounds is applicable in our data processing.  For example, we provide educational services on behalf of the police and it is in the interest of the data subject that we collect data about them in order to provide a satisfactory service.  We can also offer driver risk profiling as a service, therefore we have a legitimate business interest in gathering customer and client data for the purpose of providing this service, this could include obtaining driver licence information from the DVLA.  Wherever possible we prefer to enter a written contract with our customers which will provide detail of our data protection arrangements.  In such a case where we cannot demonstrate one of these lawful bases for processing, we would obtain explicit consent from the data subject before processing any data.

Data retention
Generally, our data retention periods are governed by our commissioners and time periods can vary based upon the type of service we are providing or whether we are legally bound to hold data for a specific period, such as personnel and finance records.

Once we no longer need personal data for the purpose that it was collected, it is deleted from our systems. All data retention periods are set in line with legal, regulatory and contractual requirements.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Our Information Security Management System is certified to ISO 27001:2013 and is measured for compliance by the British Standards Institute (BSI).

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use Google Analytics to analyse use of this website. Google Analytics uses cookies to generate statistical information about the use of this website. The information is used to create reports about the use of this website. Google will use and store this information. View Google’s Privacy Policy 

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Marketing
We may use the information that we hold for you to contact you in relation to products and services that we offer and based on the history of our interaction/s with you. Contact will only be made with you if there is a legitimate interest.

To amend any of your marketing preferences please contact us by emailing yourdata@ttc-uk.com or write to:

Data Protection Officer
TTC Group (UK) Ltd
Hadley Park East
Telford
TF1 6QJ

Accessing your personal information
The accuracy of your information is important to us. If you would like access to the data we hold for you or if you would like to make any changes to the data we hold for you then please contact:

T: 0330 025 1805
E: yourdata@ttc-uk.com 

Or write to:  

Data Protection Officer
TTC Group (UK) Ltd
Hadley Park East
Telford
TF1 6QJ

You have the right to ask for a copy of the information we hold about you.

You have the right to withdraw your consent or request that the data we hold on you is erased or rectified. For example, if you don’t want us to use your information for views and comments on the services we provide, you can ask to have your contact details removed. To submit a request complete our Subject Access Request form.

How do I complain to the regulator?
If you would like to complain about the way we handle data please do this Information Commissioners Offices - make a complaint 

Any questions regarding this policy and our privacy practices should be sent in writing to: 

The Data Protection Officer
TTC Group (UK) Ltd
Hadley Park East
Telford
TF1 6QJ

Read more on EU General Data Protection Regulations

Download Information Security policy

Download GDPR compliance policy