New proactive driver safety model leads to 28% reduction in claims costs!
The UK’s largest gas distribution network, Cadent has reduced its annual average insurance claims costs by 28% after just one year of working with training and compliance expert, TTC.
The success follows a company-wide strengthening of Cadent’s ‘safety first’ culture across its entire fleet, consolidating compliance procedures and creating greater driver engagement in personal safety. As the partnership enters its second year, the focus towards a more proactive competence-led driver safety model is expected to help improve Cadent’s fleet safety even further.
Building a stronger safety-first culture for fleet drivers
The joint initiative initially focussed on improving visibility and compliance surrounding licence checks for operational, business and grey-fleet drivers across Cadent’s 4,150-strong mixed fleet. Moving from standard Licence Checks, to embrace TTC’s complete end-to-end driver risk management solution, Continuum now delivers more consistent licence validation. Importantly, TTC now identifies high risk drivers promptly, signposting them to appropriate driver training before incidents occur.
Empowering fleet drivers with permit to drive
Since partnering with TTC, Cadent has also introduced Permit to Drive, placing clear responsibility for maintaining eligibility to drive with its drivers. Working with TTC, Cadent defined mandatory requirements it needed drivers to meet, including up to date documents and training. The TTC Continuum platform then works with drivers to gather, verify and maintain compliance records, issuing a Permit to Drive once requirements are met. Since implementation, Cadent consistently achieves a 98% permit to drive rate.
Louise Crosskill, Fleet & Logistics Operations Project Manager, Cadent, said: “Working in partnership with TTC has been a pivotal step in strengthening Cadent’s commitment to a safety-first culture across our entire fleet. Over the past year, we’ve moved beyond traditional compliance processes and embraced a far more proactive, data-led approach to driver safety. The introduction of the Continuum platform has given us real confidence in our compliance, with automated licence and grey fleet checks providing both visibility and assurance, while significantly reducing administrative burden.”
Simplifying compliance
A key requirement of the partnership with TTC was that processes needed to be simple and intuitive, given the diverse IT skills across the workforce. According to Cadent, the Licence Checks and Permit to Drive solutions have ticked that box, helping to signpost training when and where it is required.
Louise Croskill continues, “What has been particularly powerful is how we’ve been able to place greater ownership in the hands of our drivers, empowering individuals to take responsibility for their own safety and compliance. By giving our fleet team, a clear, real-time view of risk across the business we can intervene earlier, support our drivers more effectively and tailor training where it’s needed most.”
As the partnership moves forward, Cadent continues to use quarterly e-learning to help keep road safety visible and relevant throughout the organisation. Meanwhile, compliance data is shared at senior levels to help create accountability and healthy competition between areas, reinforcing the ‘safety culture’ buy-in across all levels.
With solid compliance in place, Cadent and TTC now plan to improve driver safety further. Plans include improving how driver competence is assessed, using training more proactively to target support before accidents happen and expanding high-risk training beyond probationary drivers and drivers with high points.
Katie Wright, Chief Revenue Officer, TTC Group says, “Cadent’s results speak for themselves, with measurable reductions in incidents and claims costs, but just as importantly, they are seeing a genuine cultural shift. Safety is no longer a reactive process, it’s embedded in its everyday behaviours. As we continue work with Cadent as it moves towards a competence-led model, our partnership will remain central to driving continuous improvement and keeping its people safe on the road.”
