Complaints procedure

Submit a complaint

We aim to offer you the best customer journey possible, if you feel we have not achieved this then please let us know. We want to try and resolve your complaint and will work with you to resolve your complaint as quickly as possible.

We treat all complaints seriously, whether they are made by letter, telephone, email, online or through social media.

You will always be treated with courtesy and fairness. We do ask that you will also be courteous and fair in your dealings and communication with our staff as we work to resolve your complaint.

We will treat your complaint in confidence.
All complaints are handled in accordance with our British Standards Institute ISO:9001 Quality Management System.

Download complaints procedure

How to make a complaint
If you have reason to make a complaint please complete the online complaint form, providing us with as much detail as possible to help investigate your complaint.

Submit a complaint