Environmental, Social & Corporate Governance

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Annual ESG Highlight Report

TTC Group is proud to publish our annual Environmental, Social & Corporate Governance (ESG) highlight report, demonstrating our commitments, achievements and performance in managing our ESG impact.

Download our ESG report (PDF)

Theme One: Our Business Ethos

TTC is committed to improving road safety by empowering people through education and ultimately changing behaviour.

Our capabilities and services are driven by the needs of today’s businesses and wider social aims to improve the well-being and safety of all road users.

Driven by quality, which is central to our client solutions, we are fully compliant with a comprehensive range of internationally recognised Quality Management Systems, all accredited by The British Standards Institute (BSI).

TTC Group will conduct its business honestly and ethically wherever we operate. We will constantly improve the quality of our services, products and operations and will create and enhance our reputation for honesty, fairness, respect, responsibility, integrity and sound business judgement. No illegal or unethical conduct on the part of the directors, managers, employees or affiliates could ever be in the company’s best interest.
Jim Kirkwood, CEO, TTC Group

Theme Two: Our People

We are committed to providing an inclusive working environment where everyone feels valued and respected. We recognise people from different backgrounds, experiences and abilities can bring fresh ideas and innovations to improve our working practices and business, particularly towards offering a service provision to our customers and clients that meets a diverse range of needs.

We provide a secure and safe environment for our people to work and support our staff with a health and wellbeing programme.

Our people are frequently consulted and the feedback is used to provide support, training and development.

We believe that the success of TTC Group begins and ends with people. If we make work better for our colleagues, we make our culture stronger, healthier and happier. Because TTC Group understand that it’s people that make work better.
Mary de Villiers, Head of Human Resources, TTC Group

Theme Three: Caring for our Customers

We set clear standards of service and regularly review and improve performance. We operate in an ethical manner, treating customers, employees and suppliers as we would like to be treated.

Our Treating Customers Fairly policy and formalised Complaints procedure ensures that customer queries, requests and complaints are timely and efficiently dealt with in order to resolve complaints first time.

TTC’s products and services are:

Simple, transparent and easily understood by customers
Free from onerous terms and hidden features
Designed to establish and meet customer’s needs
Reviewed on a regular basis to ensure continued customer satisfaction

Customer service is essential to cultivate loyalty and partnership working, which, in turn, leads to client retention. Happy customers ensure that TTC retains its excellent reputation. Employee happiness has a direct correlation with customer happiness and we at TTC value our colleagues’ knowledge and experience highly. Excellent customer care, happy customers and a positive, empowered workforce helps to unite us in achieving our goals around road safety and protecting our communities!
Sharon Haynes, Director of Client Services

Theme Four: Supporting our Local Communities

As a national road safety training provider, we improve the skills of over 500,000 people each year, helping those that we deliver training to, to develop their skills and stay safe, whether they be a vulnerable road user, a child learning to balance and ride, a newly qualified, young driver, or a driver that has broken a road traffic law through making poor decisions.

TTC Group’s Corporate Social Responsibility (CSR) policy and strategy encourages our employees to support a range of charities through volunteering, fundraising as well as nominating local and national charities to benefit from charitable donations. We generate average annual charitable contributions of more than £10,000.

Current examples of how we work within local communities include:

Young Driver Workshops: Recognising that younger, inexperienced drivers were overrepresented within regional and national casualty statistics, TTC has developed an award-winning Young Driver programme, delivered through workshops within Secondary Education and Higher Education establishments.

Alcohol Education Courses: First developed in partnership with Cumbria Constabulary, the Alcohol Education Course aims to reduce alcohol-fuelled crime and the risk to individuals and the wider community. The course is designed to help offenders make more informed decisions, as well as develop personal strategies to prevent re-offending.

Community & Charity Operated Training Venues: Whilst we recognise the importance of offering a wider number of venue choices to our clients, one of the key factors which sets TTC apart from other providers is how we demonstrate our social awareness through the sourcing of venues which positively impact local communities. By delivering courses from venue locations in the Voluntary, Community and Social Enterprise (VCSE) sector, we directly contribute by generating regular revenue to be invested back into local communities, where the money can be best spent supporting local initiatives.

Theme Five: Our Planet

“There is no planet B”

TTC continually look at ways to reduce our impact on the environment through a number of initiatives. This runs alongside our commitments to environmental legislation and regulations, detailed within our BSI ISO:14001 Environmental Management System.

We have measures in place to ensure that those organisations that form part of our supply chain performing a supplier analysis prior to purchase to ensure that we use suppliers who have a demonstrated commitment to reducing their environmental impact.

Wherever possible, we aim to use local suppliers in order to reduce the volume of delivery miles and lower our suppliers carbon footprint.

We recognize our responsibility to help protect the planet. We are committed to minimising the impact our business has on the environment and supporting those we work with to improve global environmental sustainability.
David Finney, Compliance Manager, TTC Group

Current examples of how we work to manage our environmental impact include:

Virtual Classroom Delivery: We are able to provide many of our services in an online, virtual environment to reduce road travel and as a consequence, a reduction in carbon emissions.

Switch to LED Lighting: Both Head Office buildings have undergone an LED lighting replacement, reducing lighting energy usage by 70%.

Electric Charging Point: The installation of an electric car charging point and encourage staff to invest in electric cars through a vehicle procurement scheme.

Paperless Working Practices: We have reduced our outgoing hard copy mail by 90%. This has resulted in a significant reduction in the volume of paper. Our aim is to soon become a paperless operation.

Encouraging Increase in Wildlife: By erecting bird boxes and bat boxes on our site, we have seen a noticeable increase in resident wildlife in and around outdoor staff break-out areas and seating.

Offsetting Carbon Emissions: Working in partnership with environment and woodland charities to plant new trees in managed woodland each year to help offset our carbon footprint.

Theme Six: Technology

TTC see investment in technology as a significant priority in ensuring the ongoing sustainability of our business.

Technology also empowers our organisation to best manage cyber security, ensuring the security of our networks and data.

Remote working technologies and the transition to cloud-based hosting of infrastructure contribute towards our environmental management strategy for reducing our carbon emissions.